Privacy Policy

By submitting Personal Information to this website, you agree that we may process it in the manner described in this document. If you do not agree with the terms of this policy, please do not use this website. We remind you that this Policy does not apply to third party links beyond this website.

We encourage you to register with us in order to add content to the website and manage such content. However, you may choose not to register and take advantage of any features of our website where registration is not required.

Introduction

This Policy describes our current practices with regard to Personal Information collected by us from you. The term "Personal Information" refers to information about you personally, which, from time to time, you will be asked to submit (e.g. name and email address) in order to use services on our website.

As a result of changes in the law and technology, our practices will change over time. When this happens, we will post the changes on our website as soon as is practicable and, therefore, we encourage you to check the site frequently. We will always deal with your Personal Information fairly and in accordance with your instructions.

Use of Personal Information

The Disabled Holidayer will always abide by the Data Protection Act 1998 and when we ask you for Personal Information, we will tell you the purposes for which we will process that information. Such purposes include the following:

contacting you to inform you of new services, events or information which we think will be of interest to you;

contacting you to request your feedback on our website; and

internal use to help us improve our services and to help resolve any problems.

This site may indicate that your information may be used to allow The Disabled Holidayer to contact you for "service and administration purposes". This means that we may contact you in relation to the Services you wish to receive, for example, to provide you with password reminders or to notify you that the particular service has been suspended for maintenance.

We may use certain information that you provide in order to present you with advertising that you may find interesting. This benefits both of us. It benefits us because advertising helps to pay the bills and we can charge our advertiser more if they know that their ads will be seen by somebody more likely to find it useful. It benefits you because you see advertising that may actually be of interest to you.

Disclosure

In general, any information you provide to The Disabled Holidayer will only be used by us. However, your information may be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content on or to this site, or otherwise engage in any disruptive behaviour on the site, we may use whatever information we hold to stop such behaviour. This may involve informing relevant third parties such as your employer, internet provider or law enforcement agencies.

Timescale

The Disabled Holidayer will hold your Personal Information within our systems for as long as you use the service you have requested. It will be removed in the event that you no longer wish to continue as a registered member on this site. For safety reasons, however, we may store messaging transcript information (including message content, member names and times and dates) arising from the use of this site for a period of six months. We will ensure that all your Personal Information is held securely.

A ‘cookie’ is a small amount of information that is placed on your computer’s hard drive when you visit a website. It collects details of visitor behaviour, which can be used to improve the service delivered to you on a website.

Your computer can be set to accept or reject cookies if you visit the “help” menu on your web browser. However, by rejecting cookies, you may not be able to take full advantage of this site’s features and you will not be able to complete the registration process.

Personal information is subject to data protection laws and is dealt with in accordance with this Policy.

Opt-out choice

If now or at any time in the future you decide that you do not wish to receive information from us, about services that we provide, please let us know by completing the form on the Contact Us page of the website.

Information integrity and security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Information within our databases and to protect the privacy and security of our databases. Our servers and databases are protected by industry standard security technology.

The employees who have access to your Personal Information have been trained to operate in accordance with our security protocols. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of information, we take all reasonable steps to prevent this from happening.

Child users

The website is a general audience site, and we do not knowingly collect information about children. For the avoidance of doubt, a child is a person under the age of 18. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

Information access and corrections

You may request a copy of the Personal Information that The Disabled Holidayer holds in relation to you. Upon receipt of your written request, and enough information to permit us to identify your Personal Information, we will disclose what we hold.

We will also correct, amend or delete any Personal Information that is inaccurate, and notify any third party recipients of the necessary changes.

If you wish to access or correct your Personal Information, or if you have any questions about this Policy or concerns about the way in which we process your Personal Information, please write to our Information Protection Officer at The Disabled Holidayer, 2nd Floor Prama House, Banbury Road, Summertown, Oxford OX2 7HT. We do not charge for complying with a correction request, however, for requests for Personal Information, we may charge a small fee to cover our costs.